Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about shopping at Looky Looky Vendor Mall.
Are all your products authentic?
Yes — 100% authentic, guaranteed. Every item is verified at our Evansville, IN facility before listing. If we ever ship you something that is not authentic, you receive a full refund and we cover all shipping.
Where are you based?
Looky Looky Vendor Mall operates from 2026 Center Dr, Evansville, IN 47711, USA.
Do you offer free shipping?
Yes — every order ships free. No minimum, no membership, no fine print. Shipping Cost: $0.00.
How long does shipping take?
Handling: 3 business days. Transit: 3–8 business days. Total: 6–11 business days.
Do you ship internationally?
Not yet. Currently US-only, including all 50 states and APO/FPO/DPO addresses.
How do I track my order?
You'll receive a tracking number via email when your order ships. Use the Track Your Order page.
What if my package is lost or damaged?
Contact us immediately at support@lookymall.shop or +1 (812) 477-5665. We file the carrier claim and send a replacement or refund.
What's your return policy?
30 days from delivery. Items in original condition. Full refund. We pay return shipping.
Do you charge return shipping?
No. Return Shipping Fee: $0.00. We email you a prepaid label.
Do you charge restocking fees?
No. Restocking Fee: $0.00. Your refund is 100% of what you paid.
How long do refunds take?
3–5 business days for credit/debit cards.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover (via Shopify Payments). All payments are PCI DSS Level 1 secured.
Is my payment information secure?
Yes. PCI DSS Level 1 compliance. 256-bit SSL encryption. We do not store complete card numbers.
How do pre-orders work?
Reserve upcoming releases, charged in full at pre-order time, ship within 3 business days of arrival.
Can I cancel a pre-order?
Yes — anytime before it ships, for a full refund.
How do I contact you?
Email: support@lookymall.shop (24-hour response)
Phone: +1 (812) 477-5665 (Monday–Friday, 9 AM – 6 PM CST)
Phone: +1 (812) 477-5665 (Monday–Friday, 9 AM – 6 PM CST)
Still Have Questions?
Looky Looky Vendor Mall
2026 Center Dr, Evansville, IN 47711, USA
Phone: +1 (812) 477-5665
Email: support@lookymall.shop