30 days. Free return shipping. Zero restocking fees. Zero hassle.
Even the best find sometimes isn’t the right fit — and returning it shouldn’t feel like a negotiation. Our return policy is built on one principle: if you wouldn’t keep it, we don’t want you stuck with it. Here’s how it works, in plain language.
The Short Version
30-day return window from the date of delivery
Free return shipping — we email you a prepaid label
No restocking fees — not now, not ever
Full refund to your original payment method
One rule: sealed products must come back sealed
Return Window
You have 30 days from the date of delivery to start a return. The clock starts when the carrier marks your package delivered — not when you ordered. To start a return, just email support@lookymall.shop with your order number and the item(s) you’d like to send back. No return request forms, no interrogation about your reasons. “It’s not what I hoped” is reason enough.
Return Conditions
To be eligible for a full refund, items must meet these conditions:
Sealed products (hobby boxes, packs, sealed sets): Must be returned sealed, unopened, and in original condition — factory wrap intact, seals untouched. This rule protects every collector who shops with us: when we say “sealed,” it has to mean sealed, and that promise only holds if opened products never re-enter inventory. Once a sealed product is opened, it cannot be returned, exchanged, or refunded — the thrill of the rip and its outcome belong to you.
Toys, collectibles, and other items: Must be returned in the same condition you received them — original packaging where applicable, no new damage or wear. Vintage and pre-owned items should come back exactly as described in their listing.
Tamper-evident seals: Some higher-value items ship with our tamper-evident seals. These must be intact for the return to qualify.
How to Return an Item — Step by Step
Email us at support@lookymall.shop with your order number and what you’re returning. That’s the whole application.
Receive your prepaid return label by email — free return shipping means we pay for the trip back, every time.
Pack it securely, ideally in the original packaging. Treat it like we treated it on the way to you.
Drop it off with the carrier per the label instructions.
We inspect and refund. Once your return arrives and passes inspection, your refund is processed promptly to your original payment method.
Refund Timing
We process refunds promptly upon inspection — typically within a few business days of receiving your return. After we issue the refund, your bank or card issuer typically takes 5–10 business days to post it to your account. If it’s been longer than that, check with your bank first, then email us and we’ll chase it down with our payment processor.
Refunds always go to the original payment method. We’re unable to refund to a different card or account — this protects you against fraud.
Exchanges
Want a different item instead of a refund? Easiest path: return the original for a full refund and place a new order for what you actually want. Since return shipping and outbound shipping are both free, an exchange costs you nothing extra either way. If you’d like us to coordinate it in one conversation, just say so in your email.
Wrong Item or Our Mistake
If we sent the wrong item, the wrong quantity, or something that doesn’t match its listing — that’s on us, fully:
Email us with your order number and a photo
We ship the correct item immediately, without waiting for the return to arrive
We cover return shipping for the incorrect item, as always
If you’d rather have a refund than a replacement, that’s your call
You will never pay a cent, wait in limbo, or jump through hoops for our mistake.
Damaged in Transit
If your order arrives damaged, email support@lookymall.shop as soon as possible with photos of the packaging and the product. We’ll make it right with a replacement or full refund — your choice. Please keep the original packaging until the claim is resolved, as carriers sometimes require it for their process. Full details are in our Shipping Policy.
Non-Returnable Items
For clarity, these cannot be returned:
Opened sealed products — once the factory seal is broken, the product’s core value as “sealed” is gone
Items returned after the 30-day window — though if you’re a few days over with a genuine situation, email us anyway; we’re humans, not a countdown timer
Items damaged after delivery through handling, accident, or wear
Gift cards, where applicable
Partial Refunds
In rare cases where a returned item comes back in a diminished condition that wasn’t how we shipped it (missing pieces, new damage, opened packaging on a non-sealed item), we may issue a partial refund proportional to the item’s condition. If this happens, we’ll email you an explanation with photos before processing anything — no silent deductions.
Return Abuse
We keep this policy generous because collectors are overwhelmingly honest. To keep it that way, we reserve the right to decline returns from accounts showing patterns of abuse — such as repeated returns of high-demand sealed product after market price drops. This affects almost no one, and if you’re reading this section with a clear conscience, it doesn’t affect you.
Refunds for Canceled Orders & Pre-Orders
Orders canceled before shipment are refunded in full, immediately
Pre-orders can be canceled for a full refund anytime before they ship — see our Pre-Order Policy for details
Questions Before You Return?
Not sure if your item qualifies? Ask first — it takes one email and saves everyone time:
Looky Looky Vendor Mall 14214 S Figueroa St, Los Angeles, CA 90061 Email: support@lookymall.shop
