Getting your find from our shelves to your doorstep is the last step of the treasure hunt — and we treat it with the same care as everything before it. Here’s exactly how shipping works at Looky Looky Vendor Mall.
Shipping Cost
Free. On everything. Always.
Every order ships free within the United States — no minimum purchase, no membership, no promo code to hunt down at checkout. Whether you’re grabbing a single item or stocking a display case, the shipping line on your order will read $0.00. That’s not a promotion; it’s policy.
Where We Ship
We currently ship to all 50 US states, including Alaska and Hawaii, as well as US territories and APO/FPO/DPO military addresses. Our service members collect too, and we’re glad to ship to them.
We do not currently offer international shipping. If you’re outside the US and interested in our products, drop us a line at support@lookymall.shop — international demand is something we track closely.
Processing Time
Orders are processed and dispatched promptly after checkout — typically within 1–2 business days. Orders placed on weekends or US holidays begin processing the next business day.
During major release weeks or high-volume periods, processing may take slightly longer. If your order will be delayed beyond our normal window for any reason, we’ll email you before you have to ask.
Pre-orders are the exception: they ship as soon as stock arrives, in the order they were placed. See our Pre-Order Policy for full details.
Delivery Time
Once shipped, most orders arrive within 3–7 business days, depending on your location and the carrier’s schedule. Delivery estimates are provided in good faith, but final delivery timing rests with the carrier — and while they’re usually reliable, they occasionally have plans of their own.
Tracking
The moment your order ships, you’ll receive an email with your tracking number and a link to follow your package every step of the way. Give tracking up to 24 hours after that email to show its first scan — labels sometimes outrun the carrier’s system.
Tracking frozen for several days? Don’t panic; missed scans are common and packages usually arrive on schedule anyway. If tracking hasn’t moved in more than 3–4 business days, email us and we’ll open an inquiry with the carrier on your behalf.
How We Pack
This is where we get obsessive, and we’re not sorry:
Fragile and vintage items get the double-box treatment with generous internal padding
Every order is packed by people who collect too, and who know that a crushed corner isn’t “minor damage” — it’s a ruined day
Our packing rule is simple: if we wouldn’t be thrilled opening the box ourselves, it doesn’t leave the building.
Shipping Address Accuracy
Please double-check your shipping address at checkout — once a package is in the carrier’s hands, we cannot redirect it. If you spot an address error after ordering:
Before shipment: Email support@lookymall.shop immediately with your order number and the correct address. If your order hasn’t shipped, we’ll fix it, no problem.
After shipment: We’re unable to change the destination, and packages delivered to the address provided at checkout are considered delivered. If a package is returned to us as undeliverable, we’ll contact you to arrange reshipment or a refund.
Risk of Loss
Risk of loss and title pass to you upon the carrier’s delivery to the shipping address you provided. That’s the legal line — but practically speaking, if something goes wrong in transit, we don’t hide behind it. Read on.
Lost, Stolen, or Damaged Packages
Damaged in transit? Email us right away with photos of both the packaging and the product. We’ll make it right — replacement or full refund, your choice. Please keep the original packaging until the claim is resolved, as carriers sometimes require it.
Package missing? First, check with household members, neighbors, and any parcel lockers — carriers sometimes mark packages delivered slightly early or leave them in creative places. If it’s genuinely missing after 48 hours, email us. We’ll file a carrier trace and work the claim on your behalf — you shouldn’t have to fight a shipping company over our package.
Marked delivered but nowhere to be found? Same answer: email us within a few days of the delivery scan and we’ll investigate. We handle these case by case, and we err on the side of the collector.
Order Splitting & Combining
Orders containing both in-stock and pre-order items ship together when the pre-order arrives. Want in-stock items sooner? Place two separate orders — shipping is free either way, so it costs nothing extra.
Occasionally we may split a large order into multiple boxes for safer transit. You’ll receive tracking for every package, and it never costs you anything.
Carrier Selection
We ship via major national carriers (USPS, UPS, and FedEx), choosing the best option for your order’s size, value, and destination. We’re unable to guarantee a specific carrier, but every shipment includes tracking regardless of who carries it.
Holiday & Peak Season
During the holiday season and major product releases, carriers get busy and delivery windows stretch. We recommend ordering early for time-sensitive gifts. We’ll always dispatch on our end promptly — and flag any known carrier delays on our store when we’re aware of them.
Questions About Shipping?
One email reaches the people who actually pack your box:
Looky Looky Vendor Mall 14214 S Figueroa St, Los Angeles, CA 90061 Email: support@lookymall.shop
